At eFileFolders, Security is Priority One. On all Levels!
Our Data Center covers all three critical security areas: physical security; operational
security; and system security. Physical security includes locking down and logging
all physical access to servers at our data center. Operational security involves
creating business processes that follow security best practices to limit access
to confidential information and maintain tight security over time. System security
involves locking down customer systems from the inside, starting with hardened operating
systems and up-to-date patching.
Operational Security
ISO17799-based policies and procedures, regularly reviewed as part of our SAS70
Type II audit processAll employees trained on documented information security
and privacy procedures
Access to confidential information restricted to authorized personnel only, according
to documented processes
Systems access logged and tracked for auditing purposesSecure document-destruction
policies for all sensitive informationFully documented change-management procedures
Independently audited disaster recovery and business continuity plans in place and
support services
Physical Security
Data center access limited to Authorized data center techniciansBiometricscanning
for controlled data center accessSecurity camera monitoring at alldata center
locations24x7 onsite staff provides additional protection against unauthorized
entryUnmarked facilities to help maintain low profilePhysical security
audited by an independent firm
System Security
System installation using hardened, patched OSSystem patching configured
by Rackspace to provide ongoing protection from exploitsDedicated firewall
and VPN services to help block unauthorized system accessData protection with
managed backup solutionsDedicated intrusion detection devices to provide an
additional layer of protection against unauthorized system accessDistributed
Denial of Service (DDoS) mitigation services based on proprietary Rackspace PrevenTier™
system
User Security– You control your files.
Documents stored in eFileFolders are private by default. They are only accessible
to others if you choose to share them or make them public.
99.9% uptime guarantee– We give a 99.9% uptime guarantee
to make sure that you always have access to your files.
Detailed Security Compliance For:
HIPAA
SOX
GLBA
FISMA
SAS-70